OCHIC JEWELRY | theochicjewelry.com
1. Introduction and acceptance
These Terms & Conditions (“Terms”) govern your access to and use of the website https://theochicjewelry.com (the “Site”) and your purchase of products from OCHIC JEWELRY (“we”, “us”, “our”). We are a jewelry business based in Shenzhen, Guangdong, China. Our public trading name on the Site is OCHIC JEWELRY (also written OCHICJEWELRY).
By browsing the Site, creating an account, submitting a wholesale application, requesting a custom order, or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order.
These Terms should be read together with our Privacy Policy, Shipping page, Import Tax and Duties page, and Payment & Returns Policy. If those pages disagree with these Terms, these Terms prevail for orders placed after these Terms are published. If you are unsure which rule applies to an order, please contact us before you pay.
We may update these Terms from time to time. The current version will be posted on this page.
2. Eligibility
The Site is a low-MOQ wholesale shop. Businesses, boutiques, resellers, social-media sellers, and other buyers may order directly at the wholesale prices shown on the Site. You do not need a wholesale account to place an order.
Larger buyers may request a custom quotation or OEM production, and may register a wholesale account for additional benefits. A wholesale account is optional. Applying for an account does not change the minimum order amount, or the prices already shown in the shop, unless we agree otherwise in writing.
To apply, please use our Wholesale Registration page. We may ask for further business information before approval, and we may approve, refuse, suspend, or close an account at our reasonable discretion. After you apply, we will be in touch to discuss your account, as stated on our wholesale thank-you page. You may log in on the Wholesale Log In page once the account exists.
You must provide accurate and complete information. You must be at least 18 years old, and legally able to enter a contract, to place an order or create an account.
3. Products and descriptions
We design, develop, and sell affordable, fashionable jewelry, with a focus on silver jewelry. The Site describes our collections as including necklaces, earrings, bracelets, rings, pendants, charms, nose jewelry, and related pieces.
Our products are made of 925 sterling silver and other jewelry materials as stated on each product page. 925 sterling silver is 92.5% pure silver, typically alloyed with other metals such as copper for strength and durability, as explained on our FAQs page. Product pages may also refer to other materials or finishes, such as 14K gold plating, copper or other base materials, cubic zirconia, freshwater pearls, and other stones. The materials, plating, and specifications of each item are as stated on its product page. Please read the product page carefully before you order.
Our About page states that we regularly test our jewelry and that it is intended to be nickel-free, lead-free, and cadmium-free. That is our quality aim. It does not replace the description on the individual product page, and it is not a medical or hypoallergenic guarantee for every wearer. If you have a known metal allergy, please read the product details carefully and contact us before ordering.
We describe our jewelry as handcrafted. Small variations in finish, texture, stone position, size, or weight can occur from piece to piece and are not, by themselves, defects.
Photographs and colors on the Site are as accurate as we can reasonably make them. Slight variations can appear because of lighting, screen settings, plating, and photography. A small difference between a photo and the item you receive is not, by itself, a fault.
Please check size information before you order. We provide a Ring Sizer and Necklace & Bracelet Size Charts for guidance. You are responsible for choosing the correct size.
4. Pricing, minimum order, and volume discounts
Prices on the Site are shown in United States dollars (USD / $) and are wholesale prices. Prices do not include shipping, or import taxes, duties, or other charges that your country may apply on arrival (see Section 10).
The minimum order is USD $100 per order. This minimum applies to all website orders. There is no minimum quantity per style, unless a product page or a custom quotation says otherwise. An order below USD $100 cannot be checked out.
Volume discounts are applied automatically to the merchandise subtotal (excluding shipping and any taxes or duties):
- 2% off orders of USD $500 or more; and
- 5% off orders of USD $1000 or more.
Only the highest applicable tier is applied. The two tiers are not combined. These discounts are applied automatically at checkout.
Larger buyers may also contact us for a custom quotation or OEM terms, which may differ from the standard website discounts.
We may change prices at any time. The price that applies to your order is the price shown at checkout when you place the order, subject to obvious pricing errors. If we discover a genuine pricing error after you order, we will contact you. We may cancel the order if we cannot honour the incorrect price, and we will refund any amount already paid for that cancelled order.
Your bank, card issuer, or PayPal may apply their own conversion rates and fees if your account is not in USD. Those charges are outside our control.
5. Orders, acceptance, and cancellation
When you place an order, you are offering to buy the products on these Terms. We may accept or refuse an order. A contract is formed when we send you an order confirmation or when we dispatch the goods, whichever happens first.
As stated in our Payment & Returns Policy, we will not ship an order until we have received payment confirmation.
You may cancel a standard stock order by emailing us at sales@theochicjewelry.com before it is dispatched. If we receive your cancellation in time, we will refund the amount you paid for that order, including any shipping you paid. After dispatch, Section 11 applies. Custom and OEM orders are dealt with in Section 8 and may not be cancelled or refunded for change of mind once the 3D design has been approved or production has started.
We may cancel an order if the item is out of stock, payment fails or is reversed, we cannot verify your information, we reasonably suspect fraud or misuse, or we are unable to ship to your address. If we cancel before dispatch for a reason that is not your fault, we will refund the amount you paid for the cancelled items, including any shipping charged for those items if they are not replaced.
6. Payment
Our Payment & Returns Policy states that we accept payment by PayPal, all major credit and debit cards, and T/T bank transfer. Online checkout on the Site currently uses PayPal Payments, which may also let you pay by card.
Your order will not be shipped until we have received payment confirmation. For PayPal and card payments this is usually immediate, but it can take up to 5 working days for a bank transfer to be confirmed.
You must use a payment method that you are authorized to use. If a payment is reversed, charged back, or fails after we have begun to process or ship an order, you remain responsible for the unpaid amount and for any reasonable costs we incur as a result, except where the reversal is due to our error.
Please contact us and allow us to handle a claim under Section 11 before you open a chargeback or a PayPal or other payment dispute. If you open a chargeback or payment dispute without contacting us first, we may suspend or close your account.
7. Wholesale accounts and confidentiality
A wholesale account is optional. Anyone may order from the shop at the wholesale prices shown, subject to the USD $100 minimum order, without registering a wholesale account.
If you would like additional benefits, such as custom quotations or OEM production, you may apply on our Wholesale Registration page. After you apply, we will be in touch to discuss your account. You may log in on the Wholesale Log In page once the account exists. Approval is not automatic. We may request additional business details before we approve an application, and we may approve, refuse, suspend, or close an account at our reasonable discretion.
Wholesale prices shown on the Site, as well as any quotations, catalogues, and additional discounts or benefits we give you, are confidential. You may use them to purchase from us and to price your own retail sales. You may not publish our wholesale prices, or share them with other buyers or the general public, without our written consent.
A wholesale account is for the approved applicant’s business use. You must keep your login details secure and tell us if you think the account has been misused.
8. Custom and OEM orders
You may request a custom or OEM order through our Customized page, or by contacting us. The process described on that page is:
- You provide designs, pictures, drawings, or a sample, together with the specifications you want (such as size, material, and plating).
- After the details are confirmed, we send a quotation listing the unit price, mold fee, minimum order quantity (MOQ), lead time, and other relevant terms.
- We provide a 3D effect image for your confirmation.
- We then start sample production.
The Customized page currently states the following standard terms, which apply unless we agree otherwise in writing in the quotation:
- MOQ: 10 pieces. Sample orders and mixed orders are acceptable and negotiable.
- Payment: 30% T/T deposit; 70% balance before shipping.
- Sample order lead time: 7–10 days after payment and all details are confirmed.
- Bulk order lead time: 15–20 days after payment and all details are confirmed.
A quotation is an offer only when we say so in writing, and only for the period stated in the quotation (or, if no period is stated, for a reasonable time). Production starts only after the required payment has been received and you have confirmed the agreed details, including the 3D image where one is provided.
The standard payment terms are a 30% T/T deposit and the 70% balance before shipping, unless we agree otherwise in writing in the quotation. The deposit is refundable if you cancel in writing before the 3D design is approved or production starts. After the 3D design has been approved, or after production has started (whichever is earlier), the deposit is non-refundable. You remain responsible for finished goods made to the approved specification, except where the goods are defective or not in accordance with the approved specification.
Custom, OEM, engraved, and clearance items are sold as final sale. They cannot be returned or refunded for change of mind. We will still address items that have a confirmed manufacturing defect, or custom or OEM items that do not match the approved specification, in accordance with Section 11.
You must have the right to use every design, logo, name, or image you send us. You agree that we may use those materials solely to quote, sample, and produce your order. You keep the intellectual property in the designs you supply to us. We will not sell those customer-supplied designs to other customers, or show them publicly or in our marketing, without your permission. We keep the intellectual property in our existing catalogue designs, our 3D files, molds, production know-how, and any design work we create, unless we agree otherwise in writing.
We may refuse a custom request that we cannot produce safely or lawfully, or that appears to copy another person’s rights.
9. Shipping
Shipping is not free. Shipping costs are calculated at checkout according to the destination and the weight of the order, and according to the shipping method you choose. The available methods, estimated costs, and estimated times for your destination are shown in your cart at checkout.
We usually need about 3 working days after payment confirmation to prepare stock and dispatch a standard stock order. Our working days are Monday to Friday, excluding national holidays in China. Custom and OEM lead times are described in Section 8 and in the relevant quotation.
Once an order has been dispatched, standard international delivery is usually 7–10 working days. This is an estimate only, not a guarantee, because carriers, routes, and customs clearance vary. Express delivery may be offered at extra cost where that option is available at checkout.
We ship by international express or postal/line carriers. The options available for your destination are shown at checkout. We do not guarantee a particular carrier.
Tracking numbers are sent within 1 working day of dispatch, where the chosen service provides tracking.
Time estimates can be delayed by the carrier, customs, incorrect address details, weather, or public holidays in the origin or destination country.
You must provide a complete and accurate shipping address and contact number. If a shipment is returned to us because of an incorrect address, because you did not complete import clearance, or because you refused the parcel, you may be responsible for the original shipping cost, any return cost, and the cost of reshipping, except where the error was ours.
Risk in the goods passes to you when the goods are delivered to the address you gave us, or when they are first presented for delivery at that address.
10. Customs duties and taxes
As stated on our Shipping and Import Tax and Duties pages, orders may be subject to import taxes, duties, and related charges. We do not collect those charges on the Site, and they are not included in the product price or the shipping cost. All such charges are solely the recipient’s responsibility and must be paid by the buyer.
Our Import Tax and Duties page gives estimated examples for the EU, the UK, and the USA. Those figures are estimates only and are not guaranteed, because rates change. Please check with your local customs office for current rules. For other countries, please contact your local customs office.
If you have a business account with a carrier, you may tell us so that the shipment can be processed accordingly.
11. Returns, exchanges, and refunds
We accept claims only for manufacturing defects, or for items that are damaged, wrong, or missing in transit. We do not accept change-of-mind returns.
11.1 How to make a claim
Please inspect the goods immediately upon unboxing. You must submit a claim by emailing sales@theochicjewelry.com within 48 hours of delivery, as shown by the carrier’s tracking. Your email must include:
- your order number;
- an unboxing video that starts with the package still sealed and shows the package being opened and the items inside; and
- clear photos of the defect, damage, wrong item, or shortage.
We cannot accept a claim that does not include this evidence. We will respond within 2 working days.
11.2 What is not covered
The following are not defects and are not covered:
- minor variations in handmade or plated finish, or in stone position, size, or weight, as described in Section 3;
- color or appearance differences between a product photo and the item you receive, as described in Section 3;
- tarnish, oxidation, or wear after use, including fading or wear of gold plating or other finishes, as described in Section 12;
- damage caused by improper care, water, perfume, cosmetics, household chemicals, or similar use; and
- a wrong size, colour, or style chosen by you.
11.3 Condition of returned items
If we ask you to return an item, it must be unused, unworn, and in its original packaging with tags attached, except to the extent that a manufacturing defect or transit damage makes that impossible.
11.4 How we resolve a confirmed claim
After we have inspected the claim (and, where we ask for it, the returned item), we decide the remedy. Our usual remedy is a replacement of the affected item. If a replacement is not available, we will refund the price you paid for the affected items only, issued to your original payment method. We do not refund the remainder of the order, or the original shipping cost, unless we agree otherwise in writing.
If only some items in a bulk or mixed order are defective, damaged, wrong, or missing, we will deal with those items only. The rest of the order is not cancelled or refunded.
We may ask you to return the item to us before we replace it or issue a refund. We will give you the return address. We pay return shipping only for a confirmed manufacturing defect, or for an item that was damaged, wrong, or missing in transit. Please do not send a return to an address we have not given you for that order.
We will not refund import taxes, duties, or other charges paid to customs or to a carrier in the destination country, because we do not collect those charges.
If a refund brings the merchandise total of an order below a volume-discount threshold, the discount may be recalculated and the refund adjusted accordingly.
We aim to issue a replacement or refund within 3 working days after we confirm the claim, or, if we asked you to return the item, within 3 working days after we receive and inspect it.
If a product is returned in a way that does not follow this section, or if we cannot confirm a manufacturing defect or a transit problem, we may decline a replacement or refund.
11.5 Items that are final sale except for confirmed defects
Custom, OEM, engraved, and clearance items are sold as final sale. They cannot be returned except for a confirmed manufacturing defect, or because a custom or OEM item does not match the approved specification.
Earrings cannot be returned for hygiene reasons, except for a confirmed manufacturing defect or because they were damaged, wrong, or missing in transit.
11.6 Chargebacks and payment disputes
Please contact us and allow us to handle a claim under this section before you open a chargeback or a PayPal or other payment dispute. If you open a chargeback or payment dispute without contacting us first, we may suspend or close your account.
The separate page at /refund_returns/ is a leftover sample template and should not be used.
12. Jewelry care disclaimer
The Site does not currently publish a detailed jewelry-care or wear-life guarantee. Silver can tarnish over time. Gold plating, polish, and other finishes can fade or wear with use, friction, sweat, perfume, cosmetics, household chemicals, water, or long-term storage. This is ordinary wear and is not, by itself, a manufacturing defect.
To help keep your jewelry in good condition, we suggest storing it dry and away from direct sunlight, putting it on after perfume and cosmetics, and avoiding contact with chemicals, pools, and prolonged moisture. These are general suggestions only.
We do not promise that a piece will be suitable for every wearer, including wearers with sensitive skin or metal allergies, beyond what is stated on the product page.
13. Intellectual property
The Site, including its text, layout, logos, product photographs, graphics, and our catalogue designs, is owned by us or our licensors. You may view and print material from the Site for your own use in browsing, ordering, or legitimate resale of products you have bought from us. You may not copy, scrape, republish, or use our photographs, brand, or catalogue designs to manufacture competing products, or to present them as your own, without our written permission.
If you submit a design for a custom or OEM order, Section 8 applies.
If you believe that material on the Site infringes your rights, please contact us with details and we will look into it.
14. User accounts
You may register an account to make ordering easier, as described in our Privacy Policy. You are responsible for keeping your username and password confidential and for all activity that takes place under your account, unless that activity is caused by our failure to keep the account reasonably secure.
Please tell us promptly if you think someone else has used your account. We may suspend or close an account if we reasonably believe these Terms have been broken, or if we need to do so to protect you, us, or other customers.
Our FAQs state that we do not offer dropshipping. You must fulfil your own customer orders unless we agree otherwise in writing.
15. Limitation of liability
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
The Site and the products are provided as described in these Terms and on the relevant product or quotation page. Except as expressly set out here, and to the maximum extent permitted by applicable law, we do not give further warranties or guarantees.
To the maximum extent permitted by applicable law, we are not liable for: (a) loss of profit, sales, business, goodwill, or anticipated savings; (b) indirect or consequential loss; (c) delays or damage caused by the carrier, customs authorities, or events outside our reasonable control; (d) import taxes, duties, or clearance charges; (e) color or appearance differences of the kind described in Section 3; or (f) ordinary wear, tarnish, or plating wear as described in Section 12.
To the maximum extent permitted by applicable law, our total liability to you arising out of or in connection with an order is limited to the amount you paid us for the products (and related shipping) in that order.
Some products may be suitable for children as described on the Site, but small items can be a choking hazard. Please use your own judgement and keep small jewelry away from babies and very young children.
16. Privacy
We handle personal information as described in our Privacy Policy. By using the Site, you also consent to that policy, as it states. If you have questions about privacy, or if you wish to request a copy or deletion of your data, please email sales@theochicjewelry.com.
17. Governing law
These Terms, and any dispute or claim arising out of or in connection with them or with an order, are governed by the laws of the People’s Republic of China.
The courts of Shenzhen, Guangdong, People’s Republic of China, have jurisdiction over any dispute or claim arising out of or in connection with these Terms or with an order.
18. Changes to these Terms
We may revise these Terms by posting an updated version on this page. The updated Terms apply to orders placed after they are posted. Orders already accepted will continue to be governed by the Terms in force when the order was accepted, unless you and we agree otherwise, or unless a change is required by law.
19. Contact
If you have questions about these Terms, an order, a wholesale account, or a custom request, please contact us:
- Email: sales@theochicjewelry.com
- Phone: +86 134 8094 1136 (shown on the Site as +8613480941136)
- Address: No. 1, 1/F, D2 Building, Li Lang Jewelry Industrial Park, Nanwan Street, Longgang District, Shenzhen, China
- Contact form: https://theochicjewelry.com/contact/
These contact details are taken from the Site’s Contact page and footer. If they change, the details on the Contact page should be used.
Last updated 12 November 2026 (Asia/Shanghai).
