FAQ
Most frequent questions and answers
Yes. OCHIC JEWELRY is a low-MOQ wholesale shop. Businesses, boutiques, resellers, social-media sellers, and other buyers can order directly at the wholesale prices shown on the site. You do not need a wholesale account to place an order. The minimum order is USD $100 per order, with no minimum quantity per style.
Larger buyers can request a custom quote or OEM, and can register a wholesale account for more benefits. A wholesale account is optional and is not required to shop.
Many of our pieces are made of 925 sterling silver. Our products are made of 925 sterling silver and other jewelry materials as stated on each product page, which may include 14K gold plating, copper or other base materials, and other finishes or stones. Please check the individual product page for the exact materials.
The minimum order is USD $100 per order. There is no minimum quantity per style, so you can mix styles in one order. An order below USD $100 cannot be checked out.
There is no free shipping. Shipping is calculated at checkout by destination, weight, and the shipping method you choose. We ship by international express or postal/line carriers. The options, estimated cost, and estimated time for your destination are shown in your cart at checkout. Express delivery may be offered at extra cost.
We usually need about 3 working days after payment confirmation to prepare stock and dispatch a standard stock order. Once dispatched, standard international delivery is usually 7–10 working days. These times are estimates only, not a guarantee, because carriers, routes, and customs clearance vary. Express delivery may be offered at extra cost where that option is available at checkout.
We accept claims only for manufacturing defects, or for items that are damaged, wrong, or missing in transit. We do not accept change-of-mind returns.
Please inspect the goods immediately upon unboxing. Email us at sales@theochicjewelry.com within 48 hours of delivery, as shown by the carrier’s tracking. You must include your order number, an unboxing video that starts with the package still sealed and shows the package being opened and the items inside, and clear photos of the defect, damage, wrong item, or shortage. We cannot accept a claim without this evidence.
The following are not covered: minor variations in handmade or plated finish; color differences from product photos; tarnish or wear after use; damage from improper care, water, or perfume; and a wrong size chosen by you. If we ask you to return an item, it must be unused, unworn, and in its original packaging with tags.
After inspection, we decide the remedy. We will usually offer a replacement first. If a replacement is not available, we will refund the price of the affected items only, to your original payment method — not the whole order. Defects in part of a bulk order are handled per item. We may ask you to return the item before we resolve the claim. We pay return shipping only for a confirmed defect.
Custom, OEM, engraved, and clearance items are final sale except for confirmed defects. Earrings cannot be returned for hygiene reasons, except for a confirmed defect.
Please contact us before opening a chargeback or PayPal dispute. If you open a dispute without contacting us first, we may suspend or close your account.
Import duties, customs clearance fees, and other related charges are the buyer’s responsibility. We do not collect them on our website, and they are not included in the product price or the shipping cost. Please enter a complete and accurate shipping address and contact details. If you have a business account with a carrier, you may tell us so that the shipment can be processed accordingly.
No, we do not dropship. You will need to fulfill your own orders.
